Sustainable Competitive Advantage
Competitive advantage refers to a company's ability to produce products or services that its customers want more than its competitors. It can also refer to the ability to produce them more cheaply, or both. The more sustainable a competitive advantage is, the harder it is for competitors to achieve it. A company with a sustainable competitive advantage generates more money for its owners than companies that compete fiercely with others. Companies with a sustainable competitive advantage use business models in which they offer unique products, services, or buy and sell products or services that people use constantly at a low price.
Buffett describes a company's competitive advantage compared to companies in the same industry as a moat. The wider the moat, the greater and more sustainable its competitive advantage. For Buffett, the most important task of an investor is to assess a company's competitive advantage and its sustainability. The moat rarely stays the same. Every action a company or its representative takes either increases, decreases, or keeps the width the same.
A friendly smile from a customer service representative increases the moat, and bad customer service narrows it. A wide moat is reflected, among other things, in a company's high profit margins and stable financial situation. Just because you can't see a company's moat doesn't mean it can't exist. According to Buffett, you have to find it if you want to invest in a company. A company's competitive advantage has two requirements: It must generate more than its cost of capital and it must have higher profit margins than its competitors on average.
The sustainability of competitive advantage excludes many companies and industries from consideration. A company must have at least a decade of history of demonstrating its competitive advantage so that an investor can distinguish it and assess the width of the moat. According to Buffett, an investor must believe that the competitive advantage will likely exist for another 25-30 years for the company to be worth investing in. New technologies offer opportunities for fabulous returns, but finding the companies that best utilize them is a guesswork for him. The prospects for long-term competitive advantage are largely obscure. In the early 1900s, there were a couple thousand different car manufacturers in the United States, and today there are only a handful. Choosing the right companies has been a matter of luck.
A company’s moat can have one or more sources. The following things can form a moat:
1. Supply-side economies of scale
2. Demand-side economies of scale
3. Brand
4. Regulation
5. Intellectual property
6. Corporate culture
When a company’s costs decrease as it increases the number of services or products it produces, supply-side economies of scale come into play. This gives the company greater purchasing power, which lowers unit costs. Large companies can specialize in products or services. In addition, larger size offers geometric advantages. A brewery can use larger tanks to brew beer, which lowers unit costs. In a market economy, industries tend to move toward a smaller number of market participants. Before long, a few players will share almost all of the turnover, with a few smaller companies competing in their own areas of specialization. Investors should focus on the market leaders or number twos. They share the majority of the market and are likely to be the most profitable companies in the industry. Even leaders in small areas of specialization have relative economies of scale.
When a product or service becomes more valuable to customers as more people use it, the company benefits from economies of scale on the demand side. Facebook and Twitter, among others, have this advantage. The same is true for credit card companies, which get more revenue the more companies accept their cards. Some companies benefit from economies of scale on both the supply and demand sides, such as Amazon. As its business grew, the prices of the products it sold dropped, which increased the number of customers. This increased revenue, which attracted more sellers, which lowered prices further, increasing the number of customers. This feedback loop worked to everyone's advantage. It doesn't work forever, but it has its limits.
Products or services create images in you that you associate with their name. The more you use them, the more it influences the images your brain creates. The value of brands depends on the collective images of large groups of people and their sum. The best brands have a greater sum of positive images than other brands. The best brands don't just sell products or services, they sell experiences. Customers are willing to pay more for brands, which increases a company’s profit margins. Brands add value to a company when they increase customers’ willingness to pay or reduce company costs.
Brands not only increase profits, but they also make customers buy products and services again and again based on the brand name. They also increase customer numbers through psychological peer pressure. Many people switch to a particular brand because others use it. Brands act as moats because the images they create own part of people’s brain circuits. The more you use the same products or services, the stronger the connections are formed. The easier it is to buy products and services from the same brand. The biggest mistake a company can make with its brand is to change it. Customers need to understand what kind of image they have of the product or service. Coca Cola came close to changing its main product, which would have resulted in disaster.
Some companies have a lasting competitive advantage because regulation has created a moat for them. Regulation often helps companies more than it helps customers, which increases profits. Credit rating agencies have a moat because regulation only allows them to participate in bond ratings. Some electric utilities have a moat because they are the only players in their markets due to regulation. Regulation may end, so companies that have a moat should only be invested in if they are certain that it will last.
Intellectual property rights, such as patents, can give a company a lasting competitive advantage. They can create a monopoly, but they do not guarantee it. Most patents are evasive. The protection offered by patents is not eternal, as they are usually valid for a maximum of 20 years. Patents work best in businesses where entering the market requires large capital expenditures. Neste’s biodiesel is an example, because its production requires large amounts of capital. This does not yet guarantee a lasting competitive advantage, but strong regulation with patents reinforces it. Individual patents rarely have any real significance, but large numbers of patents can act as a moat.
Corporate culture can be one source of sustainable competitive advantage. Corporate culture determines, among other things, whether mandatory personnel changes affect success. It is shaped over time. It is about ways of thinking. Focusing on long-term success, emphasizing simplicity, and other values that are less often cherished in companies can act as part of the sources of sustainable competitive advantage. They rarely guarantee sustainable competitive advantage.